Privacy Policy

How Burnonpower protects and manages your personal information

Effective Date: January 15, 2025

Introduction and Our Commitment

At Burnonpower, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or use our IT testing services. We're based in Thailand and follow local data protection laws while maintaining international best practices.

We believe you should know exactly what happens to your information when you work with us. This policy uses plain language because privacy shouldn't require a law degree to understand.

Information We Collect

We collect information in several ways when you interact with our services:

Contact information like your name, email address, phone number, and company details when you reach out to us
Technical information about your systems when we provide testing services
Website usage data including your IP address, browser type, and pages visited
Project-specific information you share during consultations or service delivery
Communication records from emails, calls, and meetings

We only collect information that's relevant to providing you with quality IT testing services. We don't gather unnecessary personal details or use sneaky tracking methods.

How We Use Your Information

Your information helps us deliver better testing services and maintain professional relationships. Here's what we do with it:

Provide test case development and execution services tailored to your needs
Communicate about projects, schedules, and deliverables
Send relevant updates about our services or industry insights
Improve our website and service offerings based on usage patterns
Comply with legal requirements and maintain business records
Respond to your inquiries and provide customer support

We don't sell your information to third parties, use it for unrelated marketing, or share it unnecessarily. Your data serves one purpose: helping us provide excellent IT testing services.

Data Sharing and Disclosure

We share your information only when necessary and with your interests in mind. This happens in limited situations:

When We Share Information:

With trusted service providers who help us deliver our services (like cloud hosting or communication tools), with your explicit consent for specific purposes, when required by Thai law or legal processes, or to protect our legitimate business interests in cases of fraud or security threats.

Any third parties who access your information must follow strict confidentiality agreements and use the data only for specified purposes. We never share client project details or sensitive technical information without explicit permission.

Your Rights and Control

You have several rights regarding your personal information. We make it easy to exercise these rights:

Access: Request a copy of the personal information we hold about you
Correction: Ask us to correct any inaccurate or incomplete information
Deletion: Request removal of your personal information (subject to business record requirements)
Restriction: Limit how we process your information in certain circumstances
Portability: Receive your data in a structured format for transfer to another service provider
Objection: Opt out of certain types of data processing, especially for marketing purposes

To exercise any of these rights, simply contact us using the information provided below. We'll respond within 30 days and help you understand what's possible given legal and business constraints.

Data Security and Protection

We protect your information using industry-standard security measures appropriate for an IT services company. Our security practices include:

Security Measures:

Encrypted data transmission and storage, regular security assessments and updates, limited access to personal information on a need-to-know basis, secure backup systems and data recovery procedures, employee training on privacy and security best practices, and regular monitoring for unauthorized access or suspicious activity.

While we take security seriously, no system is completely foolproof. We'll notify you promptly if we discover any security incident that might affect your personal information.

Data Retention and Deletion

We keep your information only as long as necessary for business purposes and legal requirements. Here's our general approach:

Client project data: Retained for 7 years after project completion for business records
Communication records: Kept for 5 years to maintain service history
Website usage data: Deleted after 2 years unless needed for legal compliance
Marketing information: Removed immediately upon request or after 3 years of inactivity

These timeframes reflect Thailand's business record requirements and our need to provide ongoing support. You can request earlier deletion of certain information, though some data must be retained for legal compliance.

International Data Transfers

While we're based in Thailand, some of our service providers operate internationally. When your information travels outside Thailand, we ensure appropriate protections are in place.

We use cloud services and communication tools that may store data in multiple countries. These providers must meet our security standards and comply with international data protection frameworks.

If you have concerns about international data transfers, please let us know. We can discuss specific arrangements for clients with strict data residency requirements.

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how people use our site.

Essential cookies: Required for basic website functionality
Analytics cookies: Help us understand website usage patterns
Functional cookies: Remember your preferences and settings

You can control cookie settings through your browser, though disabling certain cookies might affect website functionality. We don't use cookies for targeted advertising or share cookie data with advertising networks.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

Minor updates, like clarifying existing practices, might not trigger individual notifications. We recommend checking this page periodically if you're curious about our current privacy practices.

The effective date at the top of this policy shows when it was last updated. Previous versions are available upon request if you need them for your records.

Questions About Your Privacy

We're here to help with any privacy questions or concerns. Our team believes in transparent communication about how we handle your information.

Contact us at:
Email: help@burnonpower
Phone: +6653943325
Address: 1 ถนน Chana Rd, Tambon Bo Yang, Mueang Songkhla District, Songkhla 90000, Thailand

We typically respond to privacy inquiries within 2-3 business days. For urgent privacy concerns, please call us directly.